Satisfaction of customers, suppliers and employees, smooth processes

Action:

We, the commercial clerks, are the interface of erler: On the one side we deal with our customers’ and on the other side with our own teams’ requests.

We make sure that everything runs smoothly.

Inside erler we connect the different areas of our ERP-system. Modern EDP supports us in doing our work effectively. We advise our customers on the phone, make appointments and deal with the monitoring of offers. From the enquiry over the purchasing to the project completion and after-sales service: For all of our customers’ interests we are friendly and competent contacts.

Here we are always on standby and highly flexible. If something urgent has to be done we are spontaneous and react immediately. We help our colleagues as good as we can and keep their options open. To be always up-to-date we regularly improve our knowledge and take part in information meetings.

Achievement:

At the linking point between our customers and our technical colleagues we take care of an all round good collaboration. Our customers profit from our good collaboration: When they are satisfied, so are we.

Naturally we also enhance the good working atmosphere at erler. With our organization we make sure that job-sharing is practiced and that this also works: This is one example how we manage to harmonize our experience with innovations.

We, the commercial clerks, are a team we could not wish for better. Mutual helpfulness is self-evident for us. We live according to The Three Musketeers’ motto: „All for one and one for all!” Even in our leisure time we often spend time together and we also like to organize extraordinary events for the company.