The erler service campaign: Specially trained team starts with special equipment

Action:

erler restructured the service and standardized the organization as well as the processing of service requirements. A special focus was placed on the close integration of service projects into the company´s existing processes.

The employees of the new service team use special equipment and have done a specific training for their area of responsibilities.

Industries:

All branches of industry that use automation systems

Achievement:

With the restructuring and implementation of the service section we are now able to respond efficiently to customers’ questions. Moreover there is always the same contact for our customers available. This creates confidence and provides a perfect coordination inside and outside the company.

As this department deals with all service requirements the entire service experience can be found here – favourable to all our customers.

Technologies:

  • Services for systems realized by erler
  • All other systems that are equipped with technologies we are familiar with.